Senior Customer Care & Process Excellence Lead
Listed on 2026-09-17
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
HCL Technologies Limited in Luzerne, Pennsylvania is seeking a Senior Process Associate - Customer Care to manage complex customer interactions and resolve escalated issues. You will contribute to high customer satisfaction and NPS while supporting team development through training and mentorship.
The role emphasizes strong service mindset, adherence to policies, and ongoing process improvements to deliver quality customer interactions across channels.
This is a strong role to take on the Senior Customer Care & Process Excellence Lead role at HCL Technologies Limited.
We invite applications for the Senior Customer Care & Process Excellence Lead position located in PA, United States.
The following opportunity is for a Senior Customer Care & Process Excellence Lead with HCL Technologies Limited.
Our team is growing, and we are hiring a Senior Customer Care & Process Excellence Lead in PA, United States.
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