Global Customer Service Governance & Capability Leader
Listed on 2026-09-17
-
Customer Service/HelpDesk
Customer Service Rep
Quaker Houghton is seeking a Customer Service Governance & Capability Manager to establish global O2C process framework, SOPs, policies, and knowledge management to enable standardization, compliance, and operational excellence.
The role partners with regional teams and leadership to design and implement global training strategies, role-based learning paths, and certification programs, while maintaining version-controlled process documentation and scalable knowledge platforms.
We are currently recruiting a Global Customer Service Governance & Capability Leader for our team in PA, United States.
Learn more about the Global Customer Service Governance & Capability Leader role in the description above.
We appreciate your interest in this position.
Join Quaker Houghton and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).