Training and Implementation Support Specialist

As a Training and Implementation Support Specialist
, you will design, develop, and deliver learning solutions that support both new hires and existing team members. This includes onboarding programs, ongoing skills development, and upskilling opportunities that help employees grow as IDEXX product offerings, tools, and processes innovate and evolve.

You will create and implement training for new features and enhancements across IDEXX products, with a focus on software, using a variety of instructional design methods and learning technologies. In this role, you will stay current on industry best practices in adult learning, maintain deep knowledge of company products and internal systems, and ensure that all training materials support team readiness, confidence, and long‑term success.

• Conduct training needs assessments against current and future trainings to deliver optimal results.

• Identify, design and develop curriculums and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives.

• Conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats.

• Evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants.

• Track and analyze success of programs using methods identified in measurement plan. Recommend and implement creative solutions.

• Conduct training cost assessments as needed.

• Develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.

• Support quality management system/program and other compliance requirements.

• Lead, coach, motivate, develop and/or directly manage others.

• Travel ~25% required to attend summits and other onsite training events.

• Bachelor’s degree or an equivalent combination of education and experience required.

• Veterinary experience required; practice management experience is a plus.

• ezyVet experience required; experience or knowledge of other IDEXX PIMS, software, products, or services is a plus.

• Computer proficiency required, including advanced skills in Microsoft Teams, Word, and PowerPoint.

• Knowledge of eLearning authoring tools (e.g., Articulate, Camtasia, Captivate) and LMS/LCMS technologies.

• Knowledge of adult learning theory and instructional best practices.

• Strong communication and collaboration skills, with the ability to work effectively with customers, peers, and leadership.

• Ability to plan, prioritize, and make sound decisions in a dynamic environment.

• Comfort and proficiency with technology, including computers, tablets, and smartphones.

• Organized, Detail-Oriented, and Strong in Time Management: Able to prioritize effectively, manage multiple tasks, and deliver high‑quality work in a fast-paced environment with shifting priorities.

• Adaptable and Solution-Focused: Comfortable navigating ambiguity, adjusting to evolving needs, and maintaining a constructive “way forward” mindset.

• Effective Communicator and Facilitator: Skilled in presenting and teaching complex technical concepts clearly and engagingly to diverse audiences.

• Empathetic and Professional Coach: Guides learners with patience, understanding, and encouragement, while fostering growth and confidence.

• Collaborative Team Player: Builds strong relationships, uplifts colleagues, and contributes positively to team culture while also working independently when needed.

• Base salary starting at $60,000

• Opportunity for annual cash bonus

• Health / Dental / Vision Benefits Day-One

• 5% matching 401k

• On the job training and career advancement opportunities (experience NOT required)

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

• Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Extended hours may be required. Extensive travel may be required including overnight and…