Student Success Advisor

Overview

Reporting to the Academic Outreach Manager, the Student Success Advisor is an individual who exhibits extraordinary care for all students through important steps of the educational process. The Student Success Advisor facilitates the achievement of each student’s educational goals from the point of admission through graduation. The Student Success Advisor will provide comprehensive advisement about academic policies and procedures, course planning, and other relevant support services designed to foster academic engagement/growth for each individual while enrolled as an Eastern University student.

• Ensures continuity of student advisement and support for students in the MSW Program.
• Participates in training, staff development, administrative functions, and MSW Meetings.
• Supports the development and implementation of automated systems for advisement.
• Maintains compliance with CSWE accreditation standards.
• Upholds the vision of the Social Work Department.

• Advocates for students by monitoring the progress of students and provides guidance and direction for course selection and degree completion. Maintains up-to-date knowledge of the student’s academic program requirements.
• Supports students in their personal growth academically, emotionally, spiritually, interpersonally and vocationally.
• Co-manages and monitors the advising website and emails to ensure students receive timely resolutions to their questions or concerns.
• Analyzes student records and regularly monitors progress with consistent follow-up and tracking.
• Identifies at-risk students and populations and intervenes proactively to support retention.
• Participates in student centered events (e.g. student orientation, graduation).
• Handles student inquiries related to Brightspace, email, and Web Advisor.
• Contacts students not registered in future terms to assure academic progress.
• Encourages students through life events, obstacles and challenges through moral support.
• Stays current with policies and procedures as well as identifying and recommending appropriate services designed to address the needs of online students.
• Maintains accurate, organized, detailed student records and reports as assigned for retention purposes.
• Conducts professional interviews for MSW program applicants to assess their readiness, emotional intelligence, and alignment with social work values. This task is to be assigned and completed during high volume admissions seasons.
• Provides MSW Internship Supervision as caseload permits each academic year. Assignment to be determined by MSW Program Director
• Performs other duties as assigned.

• MSW from a CSWE accredited program
• Minimum of two years post-MSW practice experience.
• Excellent verbal and written communication skills, record keeping skills, and strong organizational skills
• Proven interpersonal skills, including the ability to effectively, professionally and skillfully interact with others.
• Commitment to collaboration and shared decision-making.
• Ability to work collaboratively and independently across organizational units and with a diverse faculty/staff team and student body.
• Ability to engage in critical thinking and problem solving and maintain confidentiality of information.
• Detail-oriented
• Proficient skill Microsoft office suite and Google Suite.
• Familiarity with automation and AI.
• Embodiment of the values of caring and compassion, justice and integrity, competence and accountability.
• Commitment to treat each member of the Eastern community with fairness, dignity, and respect seeking a spirit of unity, harmony, and belonging as we join together to achieve our common mission.
• Theological alignment with the doctrinal statement of the University; sincere and enthusiastic affirmation of the University’s mission, vision and core values; and a commitment to integrating Christian faith into teaching and professional work.

The Social Work Department has seven full-time faculty. The BSW program has been accredited by CSWE since 1974 and MSW program since 2024. The Social Work Department at Eastern University educates and prepares students to be competent, generalist…