Loss Analysis Business Analyst

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.

A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Selene is seeking a Loss Analysis Business Analyst to support the continued growth and development of its Loss Analysis department. This role is responsible for identifying, itemizing, and reporting mortgage servicing losses. The analyst would complete account reconciliations, conduct loan-level analysis & research to determine root causes of controllable losses, and partner with upstream business units help support corrective actions that reduce future reoccurrence.

The successful candidate will investigate the root cause of controllable loss drivers, including identifying any potential underlying operational, procedural, interdepartmental, or vendor-related process failures or gaps. They will then regularly communicate their findings to management, which will help drive continued process improvements across the organization.

The ideal candidate will possess a combination of mortgage servicing expertise, analytical problem-solving skills, strong information synthesis, the ability to communicate complex issues, and a natural curiosity to dig beyond individual loan-level findings to identify broader trends, potential systemic issues, and to quantify risk exposure.

Essential Duties and Responsibilities – includes the following, but other duties may be assigned as needed:

Perform full account reconciliations on loans that have completed the default lifecycle, balancing from the date of default to current day. This includes itemizing the remaining balances to separate non-controllable losses from controllable losses.

Reviewing the controllable losses to determine the root cause & financial impact of potential servicing actions, delays, omissions, errors, or process failures.

Analyze different servicing pay histories, agency claim reimbursement activity, property preservation & inspection work, loss mitigation efforts, foreclosure activity, and other related records. Compile data and documentation from various sources into a loan file for improved record retention and audit-readiness.

Research investor, insurer, agency, regulatory, and internal servicing requirements to support findings. Validate expenses, claim activity, and servicing actions against applicable requirements and allowable guidelines.

Manage an assigned inventory pipeline while meeting established SLAs, productivity goals, and KPIs.Provide assistance & lend expertise for special projects as needed

Track and document state and federal regulatory changes impacting default processes.

Root Cause Analysis Conduct detailed root cause analysis research to determine primary and secondary loss drivers for controllable losses.

Investigate potential process errors or gaps by reviewing upstream department procedures, communications, & vendor contracts. Partner with different lines of business to understand historical pain points and process changes that may have contributed to the root cause.

Differentiate isolated processing issues from broader systemic concerns.

Prepare clear, concise, and supportable analytical write-ups documenting findings and conclusions. Leverage agency & regulatory guideline citations to support loss assignments across the organization.

Identify potential opportunities for recovery as applicable.

Escalate material findings and systemic risks to management when appropriate.

Process Improvement and Business Partnership Compare servicing activities against investor, agency, regulatory, client, and internal requirements.

Identify process gaps, control weaknesses, outdated procedures, or operational inefficiencies.

Partner with business units to communicate findings and develop corrective actions.

Support initiatives designed to improve servicing processes and reduce future losses.

Assist in developing, updating, and maintaining procedures, reference materials, job aids, and process documentation.

Contribute to the ongoing development of the Loss Analysis department.

Agency Servicing Guideline Experience

Experience with FHA servicing guidelines is required, subject matter expertise (SME) is a plus.

Experience with other agency guidelines such as the VA, USDA, Fannie Mae, & Freddie Mac is a plus.

Experience with agency default claims processes, requirements, timelines and related servicing transactions is required.

Evaluate claim denials, curtailments, unsupported expenses, missed deadlines, and other servicing defects.

Review agency, regulatory, and/or investor…