Police Communications Operator Job Allentown area,Pennsylvania USA,Government

THE POSITION

Are you ready to be the steady voice that helps guide critical moments and supports law enforcement across Pennsylvania? Join the Pennsylvania State Police (PSP) as a Police Communications Operator and make a direct impact on public safety. This role places you at the center of emergency response, helping Troopers and members of the community during critical moments. Every shift brings new challenges that allow you to grow your skills and support statewide safety efforts.

Apply today to step into a position where your calm focus and clear communication truly matter!

THE POSITION

DESCRIPTION OF WORK

This position supports public safety by receiving, transmitting, and coordinating essential law enforcement information. Within this role, you will assist Troopers and the public by managing calls, maintaining records, and relaying critical details during emergencies and general daily operations. As a Police Communications Operator, you will perform the following duties:

Call Handling:
Receive emergency and non-emergency calls, gather details, and determine response priorities
Incident Coordination:
Dispatch information to Troopers and contact additional agencies for support
Record Management:
Access, research, and maintain records using CLEAN, JNET, PFAD, and other electronic systems
Public Assistance:
Respond to administrative inquiries and assist station visitors with information or service needs
Training Participation:
Attend public safety communications training and help train new operators on procedures
Emergency Support:
Assist with duties required during catastrophic incidents, including reporting to alternate locations

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

Full-time employment, 40 hours/week
Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch
Telework:
You will not have the option to telework in this position .
Salary:

In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Minimum Experience and Training Requirements:

Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems ; or
Two years of experience using computer systems for entering, updating, and retrieving information ; or
Completion of 60 college credits ; or
An equivalent combination of experience and training.

Special Requirements :

All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

You must possess at least one (1) year of experience in dispatching police, fire, or ambulance services for emergency response.
You must…