Patient Access Liaison; PAL Garnet Valley, Pennsylvania Overland Park, Kansas

Bio Matrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

Location:

Overland Park, KS;
Garnet Valley, PA; and Remote (United States)

Schedule:

8:30 am – 5:00 pm CST or EST

• 1‑3 years of experience managing patient referral and prescription activities or reimbursement services in infusion or specialty therapies
• 1‑3 years of experience providing customer service in a health care setting (patients and/or providers), including meeting high quality standards for services and evaluation of customer satisfaction
• Electronic health medical record or pharmacy patient management experience
• High School Diploma or equivalent;
  Bachelor’s Degree preferred
• Ability to multitask in a fast‑paced environment
• Proficient in medical or pharmacy terminology, written or verbal
• Moderate skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Willing to travel up to 5% of the time for business purposes (when necessary to attend meetings, conferences, seminars, etc.)

• 1‑3 years of experience supporting prescriber, healthcare setting, patient, and field‑facing communications related to referral or prescription services in infusion or specialty therapies
• General understanding of prescription benefits, insurance/payer requirements, and verification processes
• General experience working in a health care setting or services environment
• General knowledge of infusion therapy process and patient needs

• Monitor Care Tend queues for Active patients and review eligibility monthly; ensure authorization is on file and there are no barriers to servicing a patient before the Pharmacy team contacts the patient to set up delivery.
• If any insurance coverage issues are identified, work with patient, sales representative and physician to obtain any necessary information for further review to overcome the barrier.
• Assist with PAL‑Pending duties as needed for coverage or additional support.
• Ensure last events are accurate and cases are progressing as expected.
• Perform activities timely and ensure downstream teams are aware of any potential service delays.
• Work closely with Reimbursement Specialists and convey outcomes of benefit investigation activities with patient when it comes to patient out‑of‑pocket costs, financial responsibility, and financial assistance options for patient support consideration.
• Work closely with Nurse Coordination team for those patients who intend to move forward with service and require in‑home nurse care to be scheduled and organized around prescription fulfillment and shipping.
• Work closely with Pharmacy operations team members ensuring clinical and fulfillment resources have everything they need to successfully support the onboarding and ongoing fulfillment for a new patient referral/prescription.
• Produce written documentation representing all provider, patient, caregiver, and/or field team updates and communications in necessary systems of record.
• Understand referral process, volume, and workload metrics and goals established by leadership; use goals to effectively organize referral workload and daily activities for successful outreach and completion of referral steps needed to attain service outcomes/determination.
• Support use of technology and other innovative digital channels for internal and external stakeholder communication as directed by leadership; leverage professional and effective communication skills when utilizing technology for written correspondence with these stakeholders.
• Have strong understanding of referral and prescription management processes and available services to effectively convey status, outcomes, and next steps to team members as well as referral source, patients, and field resources as expected and needed.