Patient Concierge - Urology; Allentown​/Bethlehem

St. Luke's -  - Responsibilities:
Engages patients in a polite, prompt, and compassionate manner during all patient interactions;
Performs clerical service delivery functions with patients including check-in, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling, at check-out, payment collection, and addressing patient inquiries;
Delivers waiting room concierge service and provides hands-on support to patients utilizing the kiosk check-in;
Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes;
Supports other practice-based team members by promptly addressing in-basket clerical pool messages