Manufacturing IT specialist

Must have

• Excellent oral and written communication abilities.
• Proficient computer troubleshooting skills; A+ certification preferred.
• Basic knowledge of LAN and networking;
  Network+ certification preferred.
• Capability to work both independently and in collaboration with IT and manufacturing teams.
• Analytical skills for evaluating data and identifying system issues.
• Prior experience in a manufacturing environment is highly desired.
• Background in customer service is strongly preferred.
• Experience in report writing is an advantage.
• Bilingual skills are a plus.
• Associate degree or equivalent work experience is required.

Responsibilities:

• Provide prompt and professional technical support to employees via remote desktop and in-person assistance.
• Assist multiple internal users daily, prioritizing requests to minimize production interruptions.
• Diagnose and resolve issues within ERP and MES systems, including production, inventory, and labeling data.
• Rectify label inaccuracies and relabel products as necessary to ensure compliance and precision.
• Set up, configure, and maintain shop floor technology, including workstations, tablets, scanners, printers, and scales.
• Conduct basic hardware troubleshooting for computers, handheld scanners, printers, and related devices.
• Educate team members on the proper use of the Manufacturing Execution System and related protocols.
• Support manufacturing teams with inventory challenges and reconciliation efforts.
• Test MES system upgrades, patches, and functionality before and after implementation.
• Collaborate with vendors to diagnose and fix hardware and software issues as well as to facilitate system enhancements.
• Generate data and reports to assist manufacturing objectives, efficiency, and ongoing improvement.
• Address urgent system issues, providing off-hours support when needed, to mitigate downtime and rectify errors.
• Work alongside IT, manufacturing, and leadership teams to boost system reliability and workflow efficiency.

At Godshalls, we are an employee-owned organization experiencing rapid growth, offering competitive salaries and robust benefits. We are committed to providing meaningful career advancement opportunities. Employees benefit from our Employee Stock Ownership Plan (ESOP), annual profit sharing, and retirement plans, creating a direct stake in the success of our company. Our workplace culture emphasizes teamwork and support, making it an excellent environment for personal and professional development.

Join us in person on the production floor, where youll actively contribute to our success.