Assoc. Dir, Project Management Metrics, Analytics ; MAP; Hybrid

Position: Assoc. Dir, Project Management Metrics, Analytics, & Performance (MAP) (Hybrid)
## Assoc. Dir, Project Management Metrics, Analytics, & Performance (MAP) (Hybrid)
Apply remote type:
Hybrid locations:
USA - Pennsylvania - North Wales (Upper Gwynedd) time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 18, 2026 (5 days left to apply) job requisition :
R402616
** Job Description
** The Associate Director, Project Management, within Metrics, Analytics & Performance (MAP) will lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO).
** Responsibilities include but are not limited to:
*** Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems
* Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)
* Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development, IT Division IT (our Research & Development Division IT).
* Coordinate all aspects of SIT & UAT, included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment.
* Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions.
* Ensure business needs and criticality of functionality are correctly documented in System
* Development Life Cycle (SDLC) documentation.
* Coordinate the communication of system changes to Business Process/Sub-process
* Owners, requestors, and stakeholders
* Contribute to the ongoing development of processes related to access and support of all released tools
* Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level
* Agreement (SLA) are followed and reviewed/updated once a year.
* Work with IT and support team to create user provisioning and deprovisioning process
* Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable
* The role must demonstrate appropriate Leadership Standards. Experienced with "getting things done" in a complex work environment is required.
** Education Requirement:
*** Bachelor's degree required; concentration in a computer science, data science, scientific or applied discipline preferred
* PMP and/or CPM certification preferred
*
* Experience and Skills:

*** Minimum of 8 yrs experience in IT Project Management
* 5 years of experience in clinical research/clinical development preferred
* Basic understanding of System testing & providing training to user communities
* Experience creating Strategic Planns
* Driving large strategic project in a matrix enviornment
* Knowledge quality management and control tools is required.
* Critically evaluate process implications of system changes and deal with conflict and bring to resolution.
* Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).
* Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools
* Knowledge of SQL or other database/query tools a plus.
* Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.
* Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs
* Proficient in MS Office,
* Recognized as “team player”
* Committed to continuous improvement
* Analytical ability, good judgment, ability to multi-task & prioritize
* Strong verbal & written communication skills
* Ability to proficiently interact with all levels of management and exert influence to achieve results.eligibleforERPclinicaltrialjobsGDMS
*
* Required Skills:

** Adaptability,…