IT Support Analyst

Role Overview

The IT Support Analyst I provides entry-level technical support to end users by resolving service desk tickets and assisting with routine hardware and software issues. This role is highly customer-facing and requires strong communication skills, a service-oriented mindset, and the ability to support both office employees and nearby retail locations.

• Respond to service desk tickets and user requests.
• Provide onsite and remote IT support.
• Assist with installation and maintenance of desktop hardware and software.
• Troubleshoot basic technical issues.
• Deliver exceptional customer service.

The ideal candidate is eager to learn, follows established processes, and delivers high-quality user experience while working under guidance from senior IT staff.

• 0–2 years of experience in IT support, help desk, or a related technical field.
• Strong customer service mindset with the ability to support non-technical users effectively.
• Valid Driver License.
• Excellent verbal and written communication skills.
• Basic knowledge of computer hardware, operating systems, and common business applications.
• Ability to follow established procedures and troubleshoot using standard methodologies.
• Strong problem-solving skills with attention to detail.
• Ability to work independently with guidance and as part of a team.

Array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.