Senior Technical Support Analyst

Job Description

Posted Friday, June 19, 2026 at 5:00 AM | Expires Saturday, August 1, 2026 at 4:59 AM

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths;

a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The Computer Help Desk team in our National Support Center (NSC) is looking for a Senior Technical Support Analyst
at their Lafayette Hill, LA
office.

Do you have experience providing computer support? Are you skilled at solving problems and ensuring an elevated level of customer service? Are you an excellent communicator? If so, then we’d like you to join our dedicated team as a Technical Support Analyst
.

About the Role:

You will:

Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.

• Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.

Provide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware.

• Log all support interactions in the Service Now platform for accurate tracking.

Guide customers through the problem-solving process using remote assistance tools.

• Install, modify, and troubleshoot software to ensure proper functionality.

Acquire foundational knowledge of our Eclipse software support functions.

• Follow up with customers to confirm issues are resolved to their satisfaction.

Deliver exceptional customer service, consistently exceeding customer expectations.

• Suggest improvements to procedures for enhanced efficiency and support.

Collaborate with the Infrastructure team as needed to resolve customer issues.

• Participate in required training to enhance technical skills.
• Provide deskside support to internal teams as needed.

Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

Bachelor's Degree or the equivalent combination of education, professional training, or work experience.

• 2 or more years of experience with computer helpdesk support.

Our ideal candidate will also:

Have strong knowledge of the MS Office productivity suite and Windows 10 and 11.

• Have experience working with an Incident Management tracking tool.

Possess knowledge of helpdesk software, hardware, and remote control assistance.

• Be familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN

Have an understanding of basic Active Directory concepts (security groups, Group Policy, etc.)

• Demonstrate excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.

Possess excellent interpersonal skills and the ability to work effectively across all levels of the business.

Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.

• Have a strong attention to detail and the ability to meet deadlines.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts…