User Experience Researcher

About the Role

Put your expertise to work where it truly matters—advancing how physicians are evaluated to improve patient care. At ABIM, your work won't just ship features; it will influence how doctors demonstrate competence in a system that impacts millions of lives.

The ABIM Emerging Technologies Department is a small, agile group bringing startup energy to a physician-led nonprofit that has defined medical certification for nearly a century. We partner closely with clinicians, psychometricians, and designers to rethink assessment from the ground up—making it more meaningful, more equitable, and more reflective of real-world practice.

The User Experience (UX) Researcher is a discovery-driven role within the Innovation Science team. You'll conduct generative and evaluative research that shapes the future of physician assessment—working directly with diplomates, training programs, and healthcare professionals to uncover unmet needs and test early ideas.

This is not a traditional optimization role; it's about exploring the unknown, making sense of complex systems, and guiding high-stakes decisions through rigorous, human-centered research.

• Lead discovery and generative research through interviews, contextual inquiry, field observations, and diary studies.
• Conduct multi-stakeholder research with diplomates, health systems, training programs, and internal teams.
• Design and execute evaluative research including concept testing, prototype testing, and early MVP validation.
• Apply mixed-methods rigor by integrating qualitative insights with surveys and structured quantitative findings.
• Translate insights into action by defining learning objectives and delivering clear, decision-ready recommendations.
• Communicate findings effectively through journey maps, ecosystem maps, and executive-ready synthesis decks.
• Collaborate cross-functionally to embed research into pilot design and ensure alignment with ABIM standards.

• Bachelor's degree in Human-Computer Interaction, Psychology, Behavioral Science, Human Factors, Anthropology, or a related field.
• 2–4 years conducting qualitative and mixed-methods research in product, service design, or innovation environments.
• An advanced degree may be considered in lieu of professional experience.
• Experience in healthcare, education, or other regulated industries is preferred; experience supporting early-stage innovation teams is a plus.

• Proficiency in UX research and testing tools (e.g., Qualtrics, User Testing, Dovetail).
• Expertise in qualitative research methods, including interview design, thematic analysis, and synthesis.
• Survey design and basic quantitative literacy.
• Strong written and verbal communication skills.

This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week.

At the American Board of Internal Medicine (ABIM), we are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation and benefit offerings. ABIM is an EOE.