Technical Writer

We’re hiring! If you’re passionate about storytelling in a technical environment and enjoy working cross-functionally with product, engineering, and enablement teams, we are looking to add a Technical Writer to our team at Eaton.

The expected annual salary range for this role is $86,000- $126,000 per year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Technical Writer will create and maintain clear, accurate, and user-friendly documentation that helps customers and internal teams understand and use our products with confidence. They will collaborate closely with engineers, developers, subject matter experts, product managers, quality assurance, and the UX teams to transform complex technical information into polished content that drives product adoption and improves the overall user experience.

• Create written documentation for software products and services (e.g., administration guides, user manuals, customer specifications, whitepapers, etc.).
• Produce user-friendly documentation such as design specs, implementation guides, API docs and SDK content that will support customer system setup.
• Present content to internal customers, stakeholders, and leadership to gather feedback and drive continuous improvement.
• Develop technical tutorials, documentation (e.g., user manuals, release notes, developer guides, SOP, training material, and online help) for internal and external audiences using video, graphics, and written media.
• Review, edit, and improve existing content to maintain clarity, consistency, accuracy, and compliance with documentation standards, creating new standards where needed.
• Collaborate with software engineers and product designers to capture and document customer system configuration and user documentation.
• Define standards for representing data, insights dashboards, IT, OT, and IoT system visualizations as well as maintain a standard dictionary of terminology for consistent communication.
• Analyze content for reuse and maintain information architecture and documentation repositories.
• Participate and support in project planning activities related to documentation deliverables.

• High school diploma or higher with a minimum of 3 years of experience in technical writing in software, IT, and/or engineering industries.
• Minimum 3 years of experience using software platforms and templates across SharePoint, PowerPoint, Microsoft Word, Confluence, Jira, Adobe or similar tools.
• No relocation offered for this role.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F‑1 to H‑1B, H‑1B cap registration, O‑1, E‑3, TN status, I‑485 job portability, etc.

• Bachelor’s degree in a relevant field such as technical writing/communication, engineering, or computer science.
• Minimum 5 years of technical writing experience, developing software, Software Development Lifecycle, software development environments, and technical platforms.
• Professional certification, such as CPTC (Certified Professional Technical Communicator).

• Demonstrated ability to deliver high quality content within a timely manner.
• Attention to detail and excellent written and verbal communication skills.
• Ability to assess risk and obstacles and continuously improve current processes for internal and external stakeholders.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.