Help Desk Analyst

Location: Dauphin County, PA - Onsite

• Promptly answer help desk phone calls
• Promptly respond to help desk emails
• Escalate issues to senior staff members by assigning Service Now incidents to the appropriate technical resource
• Perform agency computer repairs as needed
• Install software and updates on agency computers as needed
• Assist senior technical staff with lower‑level job tasks such as acquiring data and running reports
• Run daily reports and hand‑deliver or insert them into inter‑company mail envelopes for pick‑up and delivery
• Create Service Now incidents for all phone and email requests
• Provide assistance with cable clean‑up, installations, data center cleaning, and moving or racking of equipment

Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.

EEO/AA/M/F/Vet/Disability.