Senior Technical Support Analyst
Listed on 2026-06-27
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
Role Overview
The Senior Technical Support Analyst will be the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
What You Will DoProvide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware, log all support interactions in the Service Now platform, and guide customers through the problem‑solving process using remote assistance tools.
Why It Might Be a FitThe ideal candidate will have strong knowledge of the MS Office productivity suite and Windows 10 and 11, experience working with an Incident Management tracking tool, and excellent oral and written communication skills.
Requirements- Bachelor's Degree or the equivalent combination of education, professional training, or work experience
- 2 or more years of experience with computer helpdesk support
- Strong knowledge of the MS Office productivity suite and Windows 10 and 11
- Experience working with an Incident Management tracking tool
- Knowledge of helpdesk software, hardware, and remote control assistance
- Familiarity with client PC connectivity; including Ethernet, Wi‑Fi, TCP/IP, and VPN
- Understanding of basic Active Directory concepts (security groups, Group Policy, etc.)
- Excellent oral and written communication skills
- Excellent interpersonal skills and the ability to work effectively across all levels of the business
- Strong attention to detail and the ability to meet deadlines
- Competitive starting wage
- Profit‑Sharing Program
- Medical, dental, vision, and prescription coverage
- Accident, Hospital Indemnity, and critical care coverage
- Life insurance and Long Term Disability
- Pre‑tax accounts for healthcare, dependent care, and commuter benefits
- Paid vacation, holidays, and sick time
- Paid pregnancy and parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on your personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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