Business Technology Solutions Associate Consultant - Patient Strategy and Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide.

ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

• Collaborate effectively with team members (PMs, BAs, engineers) to support day‑to‑day delivery activities and ensure tasks are completed on time
• Communicate clearly on task status, progress, and blockers to project leads, escalating issues when needed
• Develop a deep understanding of the business problems and effectively translate them into technical designs
• Lead modules and work streams within projects while participating in hands‑on implementation
• Work with technical architects to validate the technical design and implementation approach
• Apply appropriate development methodologies and best practices to ensure exceptional client and project team experience
• Support the project lead in project delivery, including project planning, people management, staffing, and risk mitigation
• Manage a diverse team with various skill sets while providing mentorship and coaching to junior members
• Lead task planning and distribution among team members for timely completion of projects with high‑quality results
• Guide the project deliverables such as business case development, solution vision and design, user requirements, prototypes, technical architecture, test cases, deployment plans and operations strategy
• Assist in preparing and maintaining standard project artifacts (e.g., status updates, RAID logs, meeting notes, trackers) to support team organization and transparency
• Contribute to building and improving reusable templates and documentation, based on guidance from senior team members
• Participating in team and stakeholder meetings, taking notes, tracking action items, and ensuring closure
• Support coordination across teams by helping track dependencies and ensuring alignment on deliverables
• Demonstrate a basic understanding of stakeholder needs and priorities, and incorporate feedback into assigned work
• Begin developing foundational influencing and negotiation skills by:
• Supporting discussions on priorities and timelines
• Raising questions or concerns when there are conflicting inputs
• Learning how trade‑offs are managed within the team
• Follow established SDLC and Agile processes, ensuring assigned tasks meet defined quality and completion criteria
• Use available tools and dashboards to track work progress and identify risks, raising concerns proactively to team leads
• Actively seek feedback and coaching to build skills in communication, delivery execution, and stakeholder engagement

• Bachelor’s or master’s degree in business analytics, Computer Science, MIS or related field with academic excellence.
• 3+ years of relevant professional experience in delivering small/medium‑scale technology solutions.
• Salesforce implementation experience.
• Patient services experience.
• Healthcare domain experience.
• Ability to lead project teams, drive end‑to‑end activities, meet milestones, and provide mentorship/guidance for team growth.
• Strong understanding of RDBMS concepts, SQL, data warehousing and reporting.
• Experience with big data concepts, data management, data analytics and cloud platforms.
• Proficiency in programming languages like Python.
• Strong analytical and problem‑solving skills, including expertise in algorithms and data structures.
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

• Strong communication skills, both verbal and written, with the ability…