Level 3 Noc Team Lead - Systems Administration & Operations

## Level 3 Noc Team Lead - Systems Administration & Operations Apply locations:
Remote, PA, United States of America posted on:
Posted Yesterday job requisition :
REQ
574015
** What success looks like in this role:
** The Level 3 NOC Lead provides
** technical leadership**, operational oversight, and escalation management within a 24×7 Network Operations Center. This role ensures the reliability of Windows, Linux/Unix, and supporting infrastructure across multiple locations. The Level 3 Lead mentors Level 2 and Level 1 staff, drives process improvement, oversees incident response, and ensures compliance with operational and security requirements.

This position also supports specialized environments such as the
** Cyber Vault / Cyber Backup environment**, per program requirements.
*
* Core Responsibilities:

**** Technical Leadership & Escalation Management
*** Serves as the highest on-shift escalation point for complex Windows, Linux/Unix, and cross-platform issues.
* Provides expert-level troubleshooting and root cause analysis, building on Level 2 responsibilities such as:
* Diagnoses and resolves complex issues across host environments and connectivity layers.
* Coordinates with network-focused NOC personnel while maintaining credential separation.
** Operational Oversight
*** Oversees daily NOC operations, ensuring consistent monitoring, proactive response, and system health checks.
* Validates that Level 2 staff perform required activities such as:
* Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance.
* Ensures 24×7 coverage, shift handoff quality, and operational continuity.
** Incident & Problem Management
*** Owns major incidents from detection through resolution.
* Leads post-incident reviews and drives long-term remediation.
* Ensure Level 2 staff complete incident remediation tasks such as:
* Owns Level 2 tickets through resolution, including root cause identification.
** Documentation, Compliance & Process Improvement
*** Oversee creation and maintenance of runbooks, SOPs, and configuration documentation.
* Ensures licensing, configuration, and compliance records remain accurate, building on Level 2 duties such as:
* Updates system records, ensures licensing compliance, and maintains accurate configuration data.
* Identifies operational gaps and implement improvements across tools, processes, and workflows.
** Team Leadership & Knowledge Transfer
*** Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff.
* Conducts training sessions, validates readiness, and ensures consistent execution of procedures.
* Reviews and approves runbooks and how-to guides created by Level 2 staff.
** Cyber Vault / Cyber Backup Support
*** Ensure NOC readiness to support the Cyber Vault and Cyber Backup environments.
* Coordinates training for network-focused NOC resources as required by program leadership.
** You will be successful in this role if you have:
*** BA/BS degree and 4–6 years of relevant experience OR equivalent combination.
* Deep expertise in
** Windows
* * and/or
** Linux/Unix
** systems administration.
* Demonstrated ability to lead technical teams in a 24×7 operational environment.
* Strong background in incident management, root cause analysis, and operational reporting.
* U.S. Citizenship and U.S. residency required.
* Ability to work rotating shifts and support mission-critical operations.
* May hold dual Windows/Linux credentials if permitted.
* ** Shift: Monday - Friday 7am - 4pm EST**#LI-JV1

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
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