Global 24/7 Customer Support Lead — Hybrid
Job in
Allentown, Lehigh County, Pennsylvania, 18103, USA
Listed on 2026-07-31
Listing for:
TransUnion
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
-
Management
Job Description & How to Apply Below
Trans Union is seeking a Senior Lead, Customer Support Operations to head real-time call management and ensure SLA/KPI adherence across a global 24x7 service desk. This hybrid role requires coordinating outages, coaching teams, and driving ITSM/Salesforce process improvements.
The successful candidate will manage staffing, deliver monthly metrics, and ensure quality control with cross-functional collaboration across regions, while maintaining security and compliance standards.
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