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AI-Driven Tech Support Specialist
Job in
Allentown, Lehigh County, Pennsylvania, 18103, USA
Listed on 2026-08-02
Listing for:
MediSolution
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Harris is seeking a frontline support professional to respond to tickets and phone inquiries, diagnose software issues, and coordinate with the technical support team to resolve problems efficiently.
You will handle user access, MFA, directory services, and RDP connections, prioritize requests to minimize downtime, and escalate to development with clear details to maintain strong customer satisfaction.
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