Technical and Software Support Specialist

What you’ll do

Serve as a frontline, primary support contact for Pro Soft clients by responding to support tickets and phone inquiries. Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. Help resolve technical issues: user connection issues, Rublon MFA, manage hosted Active Directory, Manage password self-service portal, RDP connections.

Identify when software or technical issues should be escalated to development and provide clear supporting details. Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction.

Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience Some knowledge of AP and payroll processes, human resource management workflows. Excellent interpersonal, customer service and written and oral communication skills Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. Strong work ethic and self-starter, ability to work independently and as a team player.

Strong analytical, troubleshooting, and problem-solving abilities Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Positive, professional, and solutions-oriented approach.

• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships/Team Player
• Technical Oriented and Adaptability

• Talking to customers to help resolve issues and walk them through procedures.
• When a phone call is not required, provides steps and written instructions through Team Support.
• Basic knowledge of Microsoft Outlook, Teams, Word and Excel.
• Prior knowledge of Pro Soft a plus, but not required.

Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows General experience in accounts payable, HR/payroll systems support Some basic accounting knowledge Creating training videos Updating User Guides Accounting knowledge will set a candidate apart.

Salary: $70,000 - $80,000 USD per year.

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc.

(CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on Linked In to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentA

Accommodation requests may be made at any time.

This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496:
Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement.

All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.