Sr. Specialist, Technical Product Management

## Sr. Specialist, Technical Product Management Apply remote type:
Hybrid locations:
USA
- Pennsylvania
- North Wales (Upper Gwynedd) time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
August 21, 2026 (12 days left to apply) job requisition :
R410942
** Job Description
** We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field and customer support processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Salesforce Service Cloud and Experience Cloud can best support those needs through standard capabilities, process improvements, and targeted enhancements.
** Responsibilities
* ** Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs.
* Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities.
* Facilitate discussions and workshops with business partners to understand current and future business processes and requirements.
* Evaluate Service Cloud and Experience Cloud solutions that meet business needs with minimal customization, recommending standard features whenever possible.
* Collaborate with technical teams and vendors to design and validate effective solutions.
* Stay current on new technologies, methodologies, industry practices, standards, and the Service Cloud and Experience Cloud roadmap.
* Apply AI tools to improve daily work processes and productivity.
** Education Minimum Requirement
*** Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
** Required Experience and Skills
*** 3+ years of experience in business analysis, systems analysis, or technical analysis roles.
* Experience gathering and documenting business and functional requirements.
* Experience developing and coordinating user acceptance testing.
* Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms.
* Experience facilitating meetings and workshops.
* Strong analytical thinking and problem-solving skills.
** Preferred Experience and Skills
*** Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities.
* Knowledge of Contact Center tools, preferably Salesforce Service Cloud.
*
* Required Skills:

** Agile Application Development, Agile Methodology, Asset Management, Benefits Management, Business Analysis, Business Case Development, Business Management, Business Processes, Business Process Management (BPM), Business Process Modeling, Computer Science, Global Team Collaboration, Information Systems Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs, User Acceptance Testing (UAT)
** Preferred

Skills:

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** US and Puerto Rico Residents Only:
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Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is$ - $This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and…