Sales Operations Manager - Governance Specialist

Job Description ADP is hiring a Sales Operations Manager – Governance Specialist as part of the Sales Enablement team within Worldwide Commercial Operations. Defines AI content guardrails, risk, controls, compliance, workflows, and escalation paths.
** This is a hybrid position, 3 days per week in the office and 2 days per week from home.  Qualified candidates must live within commutable distance to one of our commercial offices and be willing to work on a hybrid schedule.
** Role

Purpose:

Ensures all AI-generated outputs meet legal, compliance, and brand standards while maintaining safe and ethical AI practices.

Defines governance frameworks, risk controls, and escalation paths for AI-generated content.

Builds trust and scalability by embedding compliance into AI workflows.

Key Focus Areas:

AI content compliance and risk management

Governance frameworks and approval workflows

Bias, hallucination, and data privacy risk mitigation

Policy definition and enforcement

Core Deliverables:

Governance policies and compliance frameworks for AI outputs

Approval and escalation workflows for sensitive content

Risk audit findings and mitigation recommendations

Documentation for traceability and version control

Ways of Working:

Partners with legal and compliance teams to define standards

Conducts audits and monitors for risk signals in AI outputs

Implements approval layers and human-in-the-loop processes

Educates stakeholders on governance requirements and best practices

Cross-Functional Partnerships:

Legal, compliance, and security teams for regulatory alignment

Agent Enablement and Orchestration teams for workflow integration

Prompt Engineer to embed guardrails into prompts

Sales and enablement teams for adoption and awareness

Success Metrics:

Compliance adherence and reduction in risk incidents

Audit pass rates and governance coverage

Trust in AI-generated outputs across stakeholders

Effectiveness of escalation and approval processes

Role Interdependencies:

AI Messaging Specialist identifies quality and risk signals

Prompt Engineer embeds guardrails into prompts

Agent Enablement and Orchestrator implement governance in workflows

Governance Specialist owns policy, compliance, and risk management

Qualifications:

Experience in compliance, risk management, legal operations, privacy, security governance, content governance, or regulated communications

Strong understanding of AI risks such as hallucination, bias, privacy exposure, unsupported claims, data leakage, and inaccurate personalization

Ability to design clear approval tiers and escalation paths

Experience writing policies, standards, procedures, or governance documentation

Strong collaboration skills with Legal, Compliance, Security, Product, Enablement, and Sales Ability to balance risk reduction with business usability

Excellent communication and training skills

Familiarity with NIST AI RMF, responsible AI frameworks, privacy frameworks, or model risk management

Experience with GDPR, data privacy, financial services, HR technology, or regulated customer communications

Experience auditing content, systems, or AI outputs

Experience designing human-in-the-loop controls

Familiarity with logging, traceability, version control, and exception management

Job Requirements N/A#LI-JC1#LI-Hybrid Job Details Job Type: Full-Time Category:
Operations Salaried:
Salaried