Customer Logistics Manager

Customer Logistics Manager

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi‑billion‑dollar company with a purpose to break barriers to well‑being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.

Working at Essity is more than a career, it is where you will play your part in a better future, to improve well‑being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.

Essity is looking for an experienced Customer Logistics Manager who plays a critical role in shaping and executing the logistics components of the Go To Market (GTM) strategy, acting as the primary connector between Sales, Customer Service, Warehousing, Global/Local Fulfillment teams, 3PLs, and brokers. The role ensures Essity delivers superior customer service at the right cost while enabling long term operational efficiency, capability development, and future ready logistics planning.

A central accountability of the role is balancing the two primary KPIs.

• Service Level Performance
• Distribution Cost Efficiency

The ideal candidate should/could live in Philadelphia, PA.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

• Serve as the main logistics point of contact for strategic customers, ensuring operational requirements are understood and executed effectively.
• Foster strong cross‑functional collaboration with Sales, Customer Service, Warehousing, Fulfillment, and Supply Chain teams to deliver a seamless customer experience.
• Lead the performance governance of 3PLs, brokers, and internal warehouses through structured reviews, scorecards, and SLA compliance.
• Monitor penalties/chargebacks from customers, analyze root causes, and lead corrective and preventive actions to minimize financial impact.
• Identify and drive continuous improvement opportunities across warehousing, transportation, fulfillment, and customer‑facing logistics activities.
• Provide logistics performance insights and cost analyses that support operational decisions and contribute to the regional P&L and budgeting process.
• Contribute to logistics network design as part of the GTM strategy, ensuring alignment with customer expectations, cost‑to‑serve targets, and long‑term scalability.
• Maintain a forward‑looking view of logistics resources, capabilities, and capacity needs, anticipating constraints and planning investments or enhancements proactively.
• Lead e‑commerce logistics initiatives and develop capabilities that achieve benchmark performance in speed, accuracy, and delivery reliability.
• Evaluate and introduce innovative logistics solutions and technologies that support business growth, digital expansion, and operational excellence.
• Drive joint improvement initiatives with customers to enhance value, optimize operations, and strengthen long‑term partnerships.

• 5–7 years of experience in Customer Logistics or Supply Chain roles within a fast‑moving consumer goods (FMCG/CPG) company.
• Strong experience in fulfillment operations, customer service logistics, and 3PL management
  , with demonstrated success improving service and cost performance.
• Advanced analytical and reporting skills
  , able to translate operational data into actionable insights and business recommendations.
• High level of expertise in e‑commerce logistics
  , including direct experience managing Amazon operational requirements, chargebacks, OTIF, and direct‑to‑consumer fulfillment.
• Proven ability to lead continuous improvement…