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Senior Manager WFM Technology
Job in
Allentown, Lehigh County, Pennsylvania, 18103, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Management
IT Project Manager, Healthcare Management
Job Description & How to Apply Below
Key Responsibilities Manage day-to-day operations for system initiatives and oversee workforce management standards Ensure timely and accurate forecasts and schedules while collaborating with Talent Acquisition for hiring strategies Lead change management for large-scale system changes and manage project scope, timelines, and budgets
Required Qualifications Bachelor's Degree in Economics, Mathematics, Statistics, Business Administration, or a related field, or equivalent work experience 5+ years of experience in contact center operations and strategy 5+ years of experience in leading and developing teams Proven experience in leading change management for large-scale system changes Experience in developing test cases and test plans
Position Requirements
10+ Years
work experience
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