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Senior Manager WFM Technology

Job in Allentown, Lehigh County, Pennsylvania, 18103, USA
Listing for: Virtual Vocations Inc
Full Time position
Listed on 2026-03-05
Job specializations:
  • Management
    IT Project Manager, Healthcare Management
Job Description & How to Apply Below
A company is looking for a Sr. Manager, WFM and Technology.

Key Responsibilities Manage day-to-day operations for system initiatives and oversee workforce management standards Ensure timely and accurate forecasts and schedules while collaborating with Talent Acquisition for hiring strategies Lead change management for large-scale system changes and manage project scope, timelines, and budgets

Required Qualifications Bachelor's Degree in Economics, Mathematics, Statistics, Business Administration, or a related field, or equivalent work experience 5+ years of experience in contact center operations and strategy 5+ years of experience in leading and developing teams Proven experience in leading change management for large-scale system changes Experience in developing test cases and test plans
Position Requirements
10+ Years work experience
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