Outpatient Registered Nurse; RN Care Manager, Part Time

Outpatient Care Manager, Registered Nurse

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Outpatient Care Manager, Registered Nurse, is responsible for providing care management services to outpatients and their families as directed by the policies and procedures of the entity and Outpatient Care Management Department. The OP CM RN provides professionally established methods of assessing a patient's status of chronic and acute illnesses and assists patients and families in resolving problem areas and connects them with other members of the care team with a goal of assisting patients with self-management.

Responsible for the medical complexity of patient care as it relates to medical stability and wellness, the OP CM RN collaborates with both health care and community partners to address and promote self-management of care needs. The OP CM RN also collaborates with the Outpatient Care Manager SW, and other members of the Care Management team as needed to address the social needs of the medically complex patient.

The OP CM RN works on a hybrid schedule and may need to see patients in an office setting as needed.

Job Duties And Responsibilities:

• Provides assessment, care planning and intervention to patients and caregivers, including care planning, advocacy, as well as clinical intervention as appropriate.
• Follows the care management process including patient identification, engagement/enrollment, assessment, care planning, and case closure.
• Manages a caseload of patients and prioritizes new referrals with patients who require follow up to complete care plan goals.
• Appropriately refers to other care manager disciplines within the department to meet the patient's holistic health care needs.
• Appropriately delegates tasks to the Care Manager Outreach Coordinator (CMOC) as needed.
• Practices motivational interviewing skills and teach-back skills when interviewing/assessment of patients.
• Consults with providers, nurses, and other members of the health care team to facilitate interdisciplinary care and address effective continuum of care coordination.
• Maintains awareness of insurance benefits as well as community resources to provide and facilitate appropriate referrals based on patient/caregiver agreement.
• Organizes individual patient care meetings with internal and as necessary, external multidisciplinary team members and the patient/caregiver to evaluate progress and to identify and resolve problems that may interfere with a positive patient outcome.
• Ensures accurate clinical and patient care documentation in patient charts, completes reports and other requested/required patient documentation as needed, and maintains required statistical documentation for the department's management information system.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development, and communication appropriate to the age of the patient treated.
• Participates in quality and/or performance improvement projects/pilots.
• Participates in orientation of new Care Management staff as assigned.
• Facilitates follow-up primary care visits within 48 hours of ED visit, urgent care appointment, or hospital discharge.
• Responsible for working with the patient and patient care team to develop an individualized treatment care plan – including follow-up appointments, labs and other care coordination.
• Tracks follow-up visits with appropriate specialists for complex patients.
• Communicates with and coaches' patients to ensure that they are aware of discharge instructions; have necessary prescriptions; have access to medications and understand how to take the necessary medications, including what to look for regarding adverse events as per their care givers' instructions.
• Facilit…