Assistant Community Director

Position Summary
The Assistant Community Director supports the Property Manager in all functions of property
management. The Assistant Property Manager is responsible for a significant portion of the on-site
administrative functions, as well as leasing apartments and resident relations. Job expectations
include assisting with the direction of all operations management and compliance with policies and
procedures. The Assistant Community Director fulfills the role of the person in charge in the
absence of the Property Manager.

Essential Assistant Community Director Job Functions

• Provides first-line customer service by creating and maintaining a professional and welcoming
environment for prospective and current residents, as well as property guests

• Assists with training, motivating, and supervising on-site team members to achieve the
operational goals of the community. This includes new hire onboarding and training related to
policies and procedures

• Greets prospective residents, determines needs and preferences, leads tours of the property,
shows vacant units, completes the guest card, and markets property amenities to close sales and
maintain occupancy

• Completes lease applications, assists with application verification, and notifies prospective
residents of decisions. Provides completed lease documentation to the Property Manager for final
approval

• Ensures the CRM queue is kept up to date and provides follow-up phone calls and emails to
prospects and current residents

• Maintains accurate resident records. Updates and collects rents, deposits, and all charges
received from residents and prospects daily. Keep track of delinquency. Communicates with residents
when balances are due and coordinates the local legal process when necessary

• Oversees the process of renewal management, including generating term offers, negotiating rents,
and preparing lease documentation

• Processes security deposit dispositions and sends non-collectible accounts to the collections
department

• Manages duties associated with month-end closing and billing rents.

• Inspects models and vacant ready apartments daily to ensure cleanliness;
Inspects community
grounds, move-ins, and move-outs and reports any service needs to maintenance staff

• Reports all liability and community incidents to the Property Manager and/or corporate office
immediately

• Visits comparable properties to maintain a thorough knowledge of the market and assists Property
Manager in preparing a monthly competitive market analysis

• Collaborates to develop and implement promotional programs, including creative advertising,
resident referral programs, and other marketing and resident events

• Maintains regular daily office hours, ensuring adequate coverage on weekends and
holidays

• Agrees to flexible or extended office hours during leasing season and holidays

• Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans
with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing
Knowledge, Skills, and Abilities

• Minimum of two years of property management experience or equivalent

• Demonstrated experience delivering exceptional customer service

• Ability to follow directives and work with minimum supervision

• Superior written and verbal communication skills

• Ability to see a project through to completion

• Ability to interact positively with residents, employees, vendors, and the general
public

• Basic arithmetic skills

• Ability to pay close attention to detail and adhere to strict deadlines

• Excellent follow-up and follow-through skills

• Organizational skills to enable effective management of multiple, shifting priorities

• Ability to work as a team member

• Proficient in Microsoft Office; CRM/ Yardi experience preferred

• High School Diploma or equivalent required

• 4-year BA/BS degree in Marketing, Sales, or related field preferred

Physical and Other Requirements

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions of the position.

• While performing the duties of this job, the employee is regularly required to sit and talk or
hear

• Frequently is required to stand, walk, and use hands to maneuver, handle, or feel objects, or
tools

• Occasionally required to reach with hands and arms

• Must occasionally lift and/or move up to 15 pounds

• Specific vision abilities required by this job involve normal vision

• Ability to maintain high ethical standards

• Ability to work overtime, evenings, weekends, or holidays as necessary

• Ability and willingness to travel between assigned properties and for outside Marketing
required

• Access to reliable means of transportation to complete outside Marketing within assigned
time frames