Concession Stand Lead | Part-Time| PPL Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Concession Stand Lead oversees the operation of the stand location and is responsible for ensuring quality of products and accurate preparation of all food and beverage items as listed, oversees and participates in set-up and closing procedures and paperwork (basic math skills), and resolves problems with the assistance of a manager. The Stand Lead is responsible for supervising cashiers, bartenders, prep cooks, operating the Point of Sale system/cash register, and ensuring all proper cash handling procedures are being followed.

The Stand Lead will be responsible for all inventory in the stand/portable and maintain accurate paperwork as required.

Previous experience in a fast-paced, food service, supervisory position is preferred. Must be able to stand for long periods of time with frequent bending, stretching, and reaching and lifting up to 50lbs.

The Stand Lead must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $12.00 to $16.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until April 10, 2026.

About the Venue

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue.

The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Responsibilities

* Must demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.

* Responsible for greeting guests in a respectful and friendly manner that enhances the customers experience in our facility.

* Must maintain stand sheets, transfers, spoilage and take beginning and ending inventory of all product in the stand. Must supervise production of product to ensure the highest quality of food being served and to avoid excess or food loss

* Responsible for leading the service of food and beverages to guests including alcoholic beverages. Must check  verify minimum age requirement for the purchase of alcoholic beverages, and ensure that all cashiers and bartenders are following  standards.

* Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol service to such individuals.

* Provide limited direction to stand workers (cashiers, workers, prep cooks, and cooks) per the guidance of Supervisors and management to ensure proper operations of the location. Report disciplinary issues, accidents, incidents, illnesses or serious performance issues to the Concession Manager, HR, or the General Manager immediately.

* Responsible for preparing simple foods and beverages utilizing the company recipes and portion standards. Maintain the highest quality standards and portion consistency.

* Responsible for accepting payment from guests and making change as necessary and ensuring that all cashiers/bartenders are following proper cash-handling procedures and Point-of-Sale (POS) operation.

* Maintain clean and sanitary stand at all times, following all health code regulations, and ensure that the stand equipment is clean and well maintained.

* Responsible for memorizing the product menu available at each concession location.

* Request additional product or restock product as required in a timely…