Collections Specialist

R Collections Specialist (Open)

Location:

Allentown, PA
- Snowdrift Rd
- Management
- East Region

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Customer Process Specialist in Allentown, PA !

We are looking for you !

* Comprehensive Family Benefits:
Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

* Support for Parents:
We offer up to 14-week paid child birth benefits to support growing families.

* Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

* Early Access:
Your benefits start after just 30 days of employment.

Recruiter:
Neelam Patel /  /

The Customer Process Specialist (CPS) provides support services for all phases of the Airgas customers' experience. The CSP promotes long-term customer relationships and provides superior customer service by placing more focus on the elements impacting a positive customer experience which will have a favorable impact on Division/Region profitability.

Key Responsibilities:

* Dispute Investigation:
Research account history, contract notes, and pricing data to identify the root cause of customer disputes.

* Account Correction & Prevention:
Analyze the entire customer account to identify all related issues; correct billing errors, misapplied payments, over payments, and late charges in SAP to prevent issues from recurring.

* Billing Block Management:
Review and resolve orders on billing blocks, including Letter of Undertaking (LOU) billings and Purchase Order (PO) blocks, to ensure timely release.

* Cylinder Reconciliations:
Conduct specialized research to resolve customer cylinder asset and balance discrepancies.

* Financial Tracking:
Prepare and process credit memos, process customer payments resulting from dispute resolutions, and assist with expired blanket POs.

* Collections:
Manage cash collection activities for Tier 1 and Tier 2 accounts.

* Process Improvement:
Track and report recurring dispute trends to help improve field and back-office operations.

* Collaboration & Documentation:
Maintain detailed logs of communications and partner closely with internal collections, sales, and field branch teams.

* Other duties and responsibilities such as ad hoc reporting as may be assigned.

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Are you a MATCH?

Required Qualifications

* High School Diploma or GED.

* Minimum one year of experience in an operations, customer service, or manufacturing-related administrative role.

* Strong written and verbal communication skills; ability to listen effectively, clarify information, and collaborate across teams.

* Proven ability to build effective relationships with all organizational levels and work both independently and collaboratively.

* Strong attention to detail.

* Excellent analytical and creative problem-solving skills, with the ability to make independent decisions and identify when to escalate issues.

* Proficiency in Google Suite and Microsoft Office (Word, Excel), with demonstrated experience using SAP financial applications.

* Exceptional organization and time management skills, capable of handling multiple demands and competing priorities.

* Ability to handle difficult situations with diplomacy and professionalism.

Preferred Qualifications

* Experience in the bulk/gas industry.

* Working knowledge of SAP or other ERP systems.

* Familiarity with the packaged gas distribution business, specifically cylinder processing and maintenance operations.

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Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating…