CarBucks Account Manager- Eastern PA area

Job Title

Location:

Harrisburg, Allentown or Reading PA

Support strategic planning initiatives to increase sales and profitability within an assigned market, while promoting a positive image of the company. Reach or exceed annual sales targets by driving sales and customer service through market knowledge and customer understanding. New and existing account development is critical to meet growth objectives. Develop sales strategies with the goal of maximizing mutual growth and profitability objectives for our company and dealer customers.

Plan and execute business development planning, including sales process optimization, networking, and reporting. Perform other job functions as directed by management, including dealer audits and collateral recovery actions.

Drive sales and profitability within an assigned market. Align efforts with the company's sales initiatives, while enforcing best practices.

Promote brand awareness in the market, both for the company and its current independent dealer auctions and used auto dealership partners. Provide an impactful, positive image of the company and its services. Participate in industry events throughout the market, such as auctions, conventions, and professional gatherings.

Perform business development and planning activities. Implement business development plans by identifying sales strategies to source, cultivate, and expand both new business relationships and existing customer utilization through focused sales activities.

Create annual strategic market penetration plans, outlining clear objectives for growth targets. Support planning with market research and dealer identification.

Drive the expansion/utilization of new/existing relationships with independent dealer auctions and used auto dealerships by promoting services that will benefit customers' growth and profitability. Build, strengthen, and retain broad, positive, and lasting customer relationships by accurately aligning customer needs with credit solutions and superior service levels.

Prepare and present sales presentations, matching appropriate services with needs. Communicate the full value that can be derived from each of solutions, individually and collectively.

Conduct meaningful customer discovery interviews to ensure delivery of valued products and services.

Lead the development of referral networks and activities, community/industry involvement, outbound calls, and collaborative calling efforts with sales management. Participate in field sales campaigns.

Influence the implementation of client utilization/retention strategies. Uncover unmet financial needs. Engage the customer's interest in financial solutions by appropriately matching their needs to services that will make a positive impact on their business productivity.

Travel to manage key relationships with stakeholders and participate in closing strategic opportunities.

Assist dealers in completing credit applications, processing through credit approval, contract implementation and utilization. Maintain an understanding of credit and underwriting requirements. Accurately analyze applicants' financial information to determine the feasibility of extending credit options that are both consistent with company policy and meet the customers' financial objectives.

Present complex credit terms. Clearly communicate financial solutions, sometimes involving complex and technical details.

Passionately contribute to a customer-focused environment, while managing expectations and accurately representing the company's obligation as a credit provider.

Confer regularly with management to address current performance to goal. Compile and report performance data to management, utilizing company sales software. Communicate performance issues and solutions.

Plan the most effective use of travel into the territory to create, establish, and grow an extensive sales network and increase sales and profitability, as well as ensure a positive reputation for the entire company and products. Build intimate insight and knowledge of market dynamics and the competitive landscape. Understand the current and potential customers within the territory, their business, what is necessary for the customer to be successful, and the differential value that our services deliver.

Support all aspects of monthly field audits. Perform physical auto inspections on dealer lots. Ensure that audits are completed and collateral verified according to company guidelines and standards.

Assist in all aspects of customer service.

Assist in collateral recovery efforts. Seek effective resolution of dealer issues, by leading account collection or repossession processes. Perform physical repossessions of vehicles.

Manage working relationships with all areas of the Bank and Car Bucks. Attend departmental meetings.

Provides counsel to the Regional Sales Manager for sales, customer service, market potential. Influences strategies that require paradigm shifts/changes throughout the division.

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