ChildLine Caseworker

Child Line Caseworker – Office of Children, Youth and Families. Make a positive difference by helping callers in distress, reporting suspected child abuse and neglect, and ensuring information reaches the correct agency.

• Explain rights and confidentiality to callers.
• Show empathy and professionalism while assisting emotional or hesitant callers.
• Interview callers to identify facts and determine the nature of each referral.
• Search the statewide database for related reports.
• Apply laws and policies to analyze reports and refer them to the correct agency.
• Review investigation outcomes for accuracy before final approval.

• Full‑time, 37.5 hours per week.
• 24/7 hotline coverage with shift work; available shifts include 12:00 AM‑8:00 AM, 12:00 PM‑8:00 PM, 3:00 PM‑11:00 PM, 5:00 PM‑1:00 AM. Other shifts (7:00 AM‑3:00 PM, 8:00 AM‑4:00 PM, 9:00 AM‑5:00 PM) may become available.
• Opportunities for overtime: expected weekly average of 10 hours.
• Training lasts three months; most training hours are 8:00 AM‑4:00 PM.
• Location:
  
  2525 North 7th Street, Harrisburg, PA 17110.
• Telework: up to 2 days per week from a PA‑based approved location with reliable high‑speed internet; subject to change.
• Starting salary: $53,008 per year.

• Bachelor’s degree or equivalent combination of experience and training.
• Within three months of graduating with a qualifying degree qualifies as educational requirement.
• PA residency requirement.
• Ability to perform essential job functions.

• Position falls under Child Protective Services Law.
• Conditional offer requires satisfactory criminal history reports: PA State Police clearance, PA Child Abuse history clearance, FBI fingerprint clearance.

• Resumes and cover letters are not reviewed; provide required details on the application.
• Submit unofficial transcripts if you claim education.
• All application materials must be submitted by posting closing date.
• Use of AI to misrepresent or falsify information is prohibited.

• State law provides employment preference for qualified veterans.
• See Pennsylvania agencies employment guidance for details.

• 711 for hearing or speech disabilities.

• Application completion and supplemental questions constitute exam.
• Score valid only for this posting.
• Score may be lower or disqualify if incomplete.
• One application/test per posting.
• Results will be provided via email.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion and does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity, national origin, AIDS or HIV status, disability, or any other protected categories. All diverse candidates are encouraged to apply.