Passenger Services Supervisor - PT

Passenger Services Supervisor - PT

Lehigh Valley International Airport - Allentown, PA 18109

Position Type Part Time Job Shift Must be available weekends and Holidays Travel Percentage None Category Customer Service

Direct and monitor on-duty personnel, ensuring tasks are completed efficiently and in accordance with operational standards. Assist with overseeing & maintaining department recruitment, training, performance and scheduling.

Essential Functions

• Direct and monitor on-duty personnel, ensuring tasks are completed efficiently and in accordance with operational standards.
• Coordinate passenger assistance and transport in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles
• Safely maneuver customers & baggage requiring lifting, pushing and pulling passengers in wheelchairs without assistance, up to 250 pounds on inclines without assistance.
• Coordinate passenger luggage assistance between curbside, ticket counters, departure gates, baggage claim, and personal vehicles.
• Provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs.
• Promptly report any accidents, injuries, or unsafe conditions to management.
• Ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, properly maintained and positioned for service.
• During winter months, coordinate vehicle snow removal from vehicles parked in designated accessible parking spaces.
• Adhere to all safety, security, and company policies.
• Posses and maintain a valid Driver's License.

Additional Responsibilities

• Assist with overseeing & maintaining department recruitment, training, performance and scheduling.
• Be knowledgeable on Air Carrier Access Act (Title 14 CFR Part 382) and all airport amenity programs.
• Deliver proactive customer service by anticipating passenger needs and providing welcoming experience with professionalism, patience, and a people-first attitude.
• Interact in all modes of communication: face to face, two-way radio, telephone, and email.
• Maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences.
• Must be able to report during emergency situations as necessary.
• Must be able to report to work during all weather conditions.
• Perform other duties as assigned.

Qualifications

• High School Diploma.
• 1 year of prior Customer Service experience.
• PC skills include Word, Excel, Outlook and other applicable computer programs.
• Strong written, oral, and interpersonal skills.
• Strong organizational skills, be detail oriented with a professional demeanor and appearance.
• Must be able to work in a fast-paced, unpredictable environment while being motivated, punctual, hardworking and dependable
• Able to respond and perform in emergency situations and severe weather conditions.
• Possess a valid driver's license.

Must Have

• Must be at least 18 years old.
• Must wear uniforms provided (uniforms must be clean and presentable) and personal protective equipment.
• Must be available to work split shifts, nights, weekends and holidays when required.
• Successfully pass continual training, security, and employment requirements.
• Must possess acceptable English language skills to include speaking, reading, writing and comprehension.
• Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
• Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
• Ability to lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance.
• Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
• Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals.
• Able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection.
• Able and willing to work in inclement weather, including extreme cold and warm temperatures.
• Valid driver's license required and maintained that meets insurance requirements.