Operations Manager, Transit Services

Operations Manager, Transit Services University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Operations Manager, Transit Services

Manager B, Facilities

Reporting to the Associate Director of Transit Operations, the Operations Manager is responsible for managing and overseeing first shift dispatcher, supervisors, and fixed route driver teams, and general oversight of shuttle driver vendor efforts in coordination of the University's Comprehensive and Integrated Transportation System, which provides safe transit for the University of Pennsylvania and Hospital University of Pennsylvania communities within specific boundaries.

• Develop and manage the scheduling efforts of all transportation services offered by Penn Transit Service. This includes but is not limited to Maintenance Services, Shuttle Service, Penn BUS Service, Accessible Vehicle Transportation, Charter Services, Crew Transportation, Public Safety Transportation and Medical Student Transportation via a transportation management system (i.e. Tripshot).
• Manage the day to day operations of all office staff in the Penn Transit Operations Center, including direct oversight of dispatcher team direct oversight of Penn Bus drivers.
• Oversight of shuttle driver contract deliverables and driver quality assurance.
• Responds in a timely matter to accidents, incidents or emergencies; filling out Accident Reports and taking photographs and representing Penn Transit services to Penn Public Safety and/or Penn Police Department.
• Coach, train, and perform written observations/reviews for all assigned staff.
• Compile and maintain statistical data on all Penn Transit Services usage on a daily basis.
• Administer the Road Observation Program.
• Perform observations for all drivers a minimum of twice per year and review the evaluation results with and set up an improvement plans for each driver.
• Perform quality assurance observations of on shift of shuttle drivers as they perform their duties in the field and layover in the their stand-by locations.
• Advise vendor's management team of drivers exhibitingsub-standard driving habits or delivering poor customer service.
• Other duties and responsibilities as assigned

• BA/BS degree and 2-3 years of experience or equivalent combination of education and experience is required.
• 2-3 years of prior leadership experience in an operational capacity within a transit organization; unionized experience required.
• Maintain and possess a valid Class B Commercial Drivers License from state of residence and have Passenger Endorsement and the Air Brake Restriction removed.
• Must maintain and possess a valid US DOT Medical Examiner's Certificate.
• Prior experience in accident documentation and reporting.
• Experience with Word, Excel, Outlook, and Trip Shot dispatching software.

Philadelphia, Pennsylvania

Business Services

$65,628.00 - $72,500.00 Annual Rate Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected…