Service Desk Analyst - First-Line Support & Problem Mgmt
Job in
Alliance, Box Butte County, Nebraska, 69301, USA
Listed on 2026-07-14
Listing for:
States of Guernsey
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Analyst
Job Description & How to Apply Below
C5 Alliance is seeking a Service Desk Analyst to join our Guernsey team. You will provide first-line support to clients, ensuring SLAs are met and act as the point of contact to log and manage reported issues.
This role covers reactive support, proactive problem management, and trending to identify root causes. You will also report and audit calls in the Service Desk system to guarantee clarity and timely updates. Applications via our website.
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