Help Desk Support POS Systems

Help Desk Support – POS Systems

Location:

Alliance, OH

Job Type: Full-Time

We are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems
. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.

• Provide phone and remote support for POS systems
• Troubleshoot computers, printers, scanners, and cash drawers
• Resolve software, Windows, and basic network issues
• Document support tickets and solutions
• Escalate complex issues when needed

• 1+ year of IT help desk or technical support experience preferred
• Basic knowledge of Windows, networking, and computer hardware
• Strong problem-solving and customer service skills
• Experience with POS systems or retail technology is a plus

• Experience with retail or restaurant POS systems
• Knowledge of payment processing or credit card terminal
• Ability to work in a fast-paced support environment

• 1–3 years of technical support or help desk experience preferred
• Familiarity with POS systems, retail technology, or payment systems is a plus
• Basic knowledge of:
  • Windows operating systems
  • Networking concepts (IP, routers, Wi-Fi)
  • Computer hardware and peripherals
• Strong customer service and communication skills
• Ability to troubleshoot problems logically and efficiently
• Experience with remote support tools and ticketing systems preferred

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Competitive wages
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Training & development
• Simple IRA
• Ongoing training and career development
• Opportunity to grow within a technology-driven company