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Member Service Associate - Pickerington

Job in Alliance, Stark County, Ohio, 44601, USA
Listing for: Worthington Area Chamber
Full Time position
Listed on 2026-09-20
Job specializations:
  • Sales
    Customer Success Management
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR
Job Description & How to Apply Below

We are looking for a full-time Member Service Assistants to promote and sell AAA Ohio Auto Club (OAC) products, services, and membership benefits to clients and members with a commitment to exceptional service.

This is an on-site position at our Pickerington store location.

Job Responsibilities Include
  • Produce new membership sales and renewals along with sales of additional member benefits, with focus on setting up members for automatic renewal. Additional member benefits include Accident Sales and promotion of sundry products (luggage, attraction tickets, merchandise, etc.) and of AAA Medical Plan and Protect My .
  • Sales and promotion of sundry products (luggage, attraction tickets, merchandise, etc.) and of AAA financial and insurance products including AAA Member Rewards Visa, Member Pay cards, Visa Gift cards, foreign currency, and insurance offerings.
  • Maintain stock of merchandise and keeping displays clean and supplied with products.
  • Greet members and clients with OAC standard greeting. Direct traffic in store to appropriate, available employees.
  • Council members on auto travel vacations, prepare Trip Tiks and distribute maps and Tourbooks.
  • Schedule appointments for clients and members with the appropriate Travel Agent in the appointment setting software.
  • Utilize the leads management system for entering all travel leads.
Qualifications
  • Previous cash handling and customer service experience, preferred.
  • Excellent communication and customer service skills in person, on the telephone and through written communication.
  • Proficient computer skills, including the ability to function in several websites and computer programs simultaneously, perform internet research, and use of computer accessories.
  • Ability to maintain good internal and external customer relations at all times.

Founded in 1902, AAA is one of the world's largest membership organizations and one of the most recognized and trusted brands in the U.S. Come join our team of dynamic professionals and share in our mission of providing our members, customers and employees with exceptional experiences every time!

Position Requirements
10+ Years work experience
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