Field Technician

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete the task efficiently with minimal supervision. The individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills are required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete the task efficiently with minimal supervision. The individual will serve as an in-field representative for the dealership to provide service solutions. Communication skills are required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

• Perform diagnostics and repairs on John Deere equipment and technology
• Perform diagnostics and repairs in the field as required
• Maintain accurate inventory of parts kept in stock on service vehicle
• Mentor Service Technician and Apprentice Technicians
• Identify and communicate solutions for customer service opportunities in area of responsibility
• Be accountable for billable time and assigned work orders
• Be responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and timely submittal of information
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operate and maintain vehicles, tools and equipment required to perform job responsibilities
• Maintain a clean work area and perform work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• Maintain current knowledge of John Deere and competitive products

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred. Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Ability to lift at least 75 lbs repeatedly
• High School Diploma, GED, or equivalent experience required;
  Associate’s degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401‑K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer.

All positions require pre-employment screening.

Must be authorized to work in the United States.