Supervisor Medical Office RN

Summary

This position must have basic knowledge of family medicine and be able to assess, plan, implement and evaluate care for patients. The role is responsible for the coordination of the My Michigan Medical Group (MMG) and the Physician Enterprise family practice staff to assure high quality, compassionate patient care. The Supervisor RN will maintain and oversee employees and patients at the office location, act as a liaison with other subsidiary and organization personnel, order all medical and office supplies, and assure compliance with My Michigan Medical Group, the Physician Enterprise, and Health Care System policies, including OSHA, CLIA, and corporate compliance.

The Supervisor RN will coordinate and train new employees, including float staff, provide teaching to patients and family members, manage pain and symptom management, and handle office emergencies. Calls in prescriptions and teaches patients and families about medications and side‑effects, and ensures continuity of care with other providers. The role provides daily direction and problem solving to clinical and administrative staff and assists the practice manager in short‑range planning.

• (25%) The Supervisor RN coordinates and trains new employees, float staff, conducts coaching and disciplinary conversations, and assists with job performance reviews for all staff. Processes timekeeping in the Kronos system for bi‑weekly payroll, facilitates the hiring process and selection of new employees, and establishes the work schedule for clinic staff.
• (25%) Performs clinical duties as needed, including triaging patient calls, reporting test results to patients, assessing patients, and serving as a liaison between the provider and patient.
• (25%) Handles day‑to‑day clinical operations in the practice and utilizes critical thinking skills to resolve issues.
• (25%) Interacts positively with patients and families, providing information so they may fully utilize and benefit from MPG services and My Michigan Health services.

• Interacts positively with patients and families during severe stress situations.
• Demonstrates critical thinking and integrates theory into practice for clinic patients.
• Provides for the age‑specific needs of the population served according to department standards and policies as evidenced by observation, documentation, and peer feedback.
• Understands necessary Epic computer functions in the office setting, dictation systems, and other programs to assist providers and staff.
• Rooms patients during office visits and records all vital signs.
• Assesses physical as well as social needs of patients.
• Verifies patient demographic information and maintains clinical documentation according to MMG policies and procedures.
• Provides teaching to patients and staff on subjects related to family medicine.
• Provides coverage for the practice manager.
• Manages patients with symptoms management and is available for care emergencies.
• Calls in prescriptions and teaches patients and families about medication reasons and side‑effects.
• Coordinates and ensures continuity of care with other providers, including patient admits and transfers to the medical center.
• Serves as a resource to technical, clerical, and medical staff and identifies preventative maintenance needs for office equipment.
• Assists in performance reviews of clinical staff and conducts follow‑up as appropriate.
• Coordinates and ensures continuity of care with other providers.
• My Michigan Health is a technology‑driven organization; employees need to demonstrate competency in Microsoft Windows and may be required to participate in further learning opportunities offered by My Michigan Health.
• All other duties as assigned.

• BLS:
  Basic Life Support – within 1 month of hire or transfer
• RN:
  Registered Nurse

Associates degree is required;
Bachelor's degree in nursing preferred.

• Previous management experience including coaching, leading and mentoring employees.
• Leadership skills needed to effectively direct a group; interpersonal skills needed to communicate with individuals and groups at all…