Digital Revenue Operations Manager

Job Title - Digital Revenue Operations Manager

Job Type - Full Time

Location - Hybrid / UK

Role Benefits - Competitive Salary + Benefits Package and more

Become part of making the impossible possible.

About the role:

As the Digital Revenue Operations Manager, you will be responsible for optimising the end‑to‑end digital customer journey from Marketing Qualified Lead (MQL) generation through to sales conversion and digital revenue growth. Acting as the bridge between Marketing, Inside Sales, Commercial, Digital, and Operations teams, you will ensure leads generated through digital channels are effectively routed, qualified, converted, and measured.

You will own the operational processes that support lead management, opportunity creation, digital sales enablement, and ecommerce growth, while driving continuous improvements in conversion rates, sales productivity, customer experience, and digital revenue performance.

This role combines Revenue Operations, Sales Operations, Sales Enablement, Digital Commerce, and Process Optimization expertise to accelerate pipeline growth and support the evolution of digital sales capabilities across Malvern Panalytical's technology portfolio and brands.

What you'll be doing:

Own and optimise the end‑to‑end digital lead‑to‑opportunity process from MQL through to opportunity creation

Manage MQL routing, qualification, SLAs, automation workflows and lead visibility within Salesforce

Partner with Marketing, Sales, Digital, IT and Commercial teams to improve pipeline velocity and reduce funnel leakage

Analyse lead and conversion performance, identifying opportunities to improve processes and increase revenue generation

Lead sales enablement initiatives through data insights, customer intelligence, playbooks and digital engagement tools

Drive digital sales process optimisation, continuous improvement and ecommerce growth initiatives

Collaborate with Salesforce, Ecommerce and Digital teams to enhance integrations, automation, AI capabilities and customer experience

Ensure data quality, attribution reporting, governance and user adoption while supporting the expansion of digital sales channels and MyStore growth initiatives

About you:

Bachelor's degree in Business, Marketing, Sales Operations, Information Systems or related discipline, or equivalent experience

3+ years' experience in Revenue Operations, Sales Operations, Digital Operations or a similar B2B commercial role

Strong Salesforce CRM expertise, including lead management, workflow optimisation and process automation

Proven track record of implementing CRM and operational improvements that drive lead conversion and revenue growth

Experience integrating CRM platforms with marketing automation, ecommerce, websites and other business systems

Understanding of digital commerce, customer journeys, lead routing, qualification processes and SLA management

Strong analytical skills with experience interpreting pipeline performance, attribution models and digital sales metrics

Excellent stakeholder management, project management and cross‑functional collaboration skills, with experience leading change and process improvement initiatives

What's In It For You

Join a global organisation committed to innovation, digital transformation, and customer success.

Play a key role in shaping the future of digital revenue generation and ecommerce growth.

Collaborate with cross‑functional teams across Marketing, Sales, Digital, Technology, and Commercial functions.

Influence strategic initiatives that improve customer experience, sales effectiveness, and business performance.

Benefit from ongoing professional development and opportunities to grow within a market‑leading technology organisation.

Enjoy a comprehensive and competitive rewards package designed to support your wellbeing, growth, and success.

EEO Statement
We are an inclusive, equal opportunity organisation that prizes diversity. Your unique perspective is important to us.

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