Personal Lines Client Service Manager

Overview

At Gallagher, we are united by a commitment to growth and shared goals. We’re looking for a Personal Lines Client Service Manager to help us deliver exceptional service to our clients. This role has a Monday‑to‑Friday schedule, 8:30 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

As the go‑to person for our clients, you’ll help them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether discussing auto, homeowners, or umbrella policies, you’ll ensure clients feel supported at every step.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive sales of additional services, all while managing multiple priorities with ease.

• Bachelor’s degree with 0+ years of client service and/or claims management experience, OR high‑school degree/GED with 3+ years of client service and/or claims management experience.
• Active Producer’s license.
• Strong written and verbal communication skills.
• Proficiency in using technology to maximize productivity and quality.

• 1+ years of prior experience providing client‑facing customer service.
• Currently licensed in P&C.
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.

• Holding a bachelor’s degree or equivalent experience and demonstrating a commitment to client service.
• Holding an active Producer’s license or willingness to obtain one within 90 days of hire.
• Effective written and verbal communication skills, leveraging technology to enhance productivity.
• Practical experience in client‑facing customer service and proficiency with Microsoft Office tools.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low and high end of the range for this position. Actual compensation will be influenced by factors such as experience, education, market, specialty, and workload. In addition to salary, we provide a wide range of benefits.

Minimum core benefits you’ll receive, depending on your job level, may improve:

• Medical, dental, and vision plans starting day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include
:

• Digital mental health services.
• Flexible work hours (availability varies by office and function).
• Training programs.
• Gallagher Thrive program – health and wellness resources.
• Charitable matching gift program.
• More...

Inclusion and diversity (I&D) is core to our business and embedded in our organization. Gallagher embraces diverse identities, experiences, and talents, allowing us to better serve clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

Gallagher believes all persons are entitled to equal employment opportunity and prohibits any form of discrimination by managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or other protected characteristics protected by applicable laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations for known physical or mental limitations of a qualified person with a disability unless doing so would impose undue hardship.