Chief Information Officer; CIO

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Careers that make a difference!

Announcement Date: September 11, 2026

Location of Position: Alpena, MI

Salary: $ to $ annually

Role:

The Chief Information Officer (CIO) supports the Credit Union's mission and member promise by providing strategic leadership and oversight of technology, cybersecurity, enterprise data, and information systems. The use of the title "Chief" reflects leadership of a major functional area and is not intended to signify membership on the Credit Union's executive leadership team. The CIO serves as the organization's technology leader and trusted advisor, responsible for developing and executing technology strategies that support long-term organizational growth, operational efficiency, innovation, regulatory compliance, risk management, and business continuity.

The CIO ensures technology investments align with the Credit Union's strategic objectives and enable exceptional service to members and employees.

Essential Functions & Responsibilities:

Strategic Leadership & Talent Development:
Provides support to the Executive Leadership Team and Board as requested and collaborates with Executive Leadership Team members to develop and strengthen cross-functional teams that advance organizational goals.

Technology Operations, Infrastructure, & Operational Health:
Oversee enterprise infrastructure, networks, telecommunications, cloud environments, and core technology systems. Ensure high availability, scalability, and reliability of all technology platforms. Maintain disaster recovery and business continuity capabilities. Develop infrastructure modernization plans. Monitor operational health, system capacity, and service delivery. Establish service level expectations and operational standards. Ensure technology environments support business continuity and growth.

Cybersecurity, Information Security, & Regulatory Compliance:
Serve as AAACU Information Security Officer and oversee the Credit Union’s information security program, including data protection, security controls, regulatory compliance, risk management, threat monitoring, and cybersecurity reporting to executive leadership and the Board. Provide strategic direction for technology business continuity and disaster recovery to ensure critical systems, data, infrastructure, and vendors are resilient, recoverable, regularly tested, and aligned with enterprise risk objectives.

Oversee incident response and cyber resilience, including timely identification, escalation, communication, containment, and resolution of technology incidents, outages, and cybersecurity events. Ensure compliance with FFIEC, NCUA, GLBA, and applicable regulatory requirements and industry standards. Maintain technology-related policies and procedures, and coordinate technology support for internal and external audits and examinations.

Data, Analytics & Project Management:
Set standards for data quality, security, and access. Oversee reporting, analytics, and business intelligence to support clear, data-driven decisions. Identify opportunities to improve processes through automation, artificial intelligence, and better use of technology. Manage enterprise technology projects and priorities. Prioritize technology initiatives and oversee project work to ensure projects are completed on time, within budget, and deliver expected business results.

Vendor Management:
Manage strategic technology vendor relationships. Lead technology contract negotiations. Monitor vendor performance and service levels. Conduct vendor due diligence and risk assessments. Ensure vendors meet cybersecurity and regulatory expectations.

Innovation and Artificial Intelligence:
Foster a culture of innovation across the Credit Union by evaluating emerging financial technologies, leading pilot programs, and identifying technology solutions that improve security, efficiency, member value, and organizational performance. Provide strategic direction for AI, data, and emerging technology initiatives by setting governance, security, risk, and compliance standards. Partner with executive leaders to implement solutions that strengthen decision-making, operations, member…