Senior Director of Operations

About Our Family

Established in 1978, Alcona Health Center (AHC) is a non-profit, Federally Qualified Health Center dedicated to making a lasting impact in the Northern MI communities we serve, offering medical, behavioral health, dental and pharmacy services. As a member of the AHC family, you will join a team of over 300 coworkers, all devoted to providing quality health care to all residents of our communities, regardless of their ability to pay.

Job : A26-074

Location:

Alpena - Annex

Reporting to the Chief Operating Officer (COO), the Senior Director of Operations (SDO) is responsible for monitoring and oversight of operations at Alcona Citizens for Health, Inc. This role involves coordinating multiple departments, managing timelines and budgets, and ensuring projects and initiatives align with the health center's strategic goals. The SDO works closely with clinical and administrative leaders to enhance patient care, streamline operational efficiency, optimize the quality of services, and ensure adherence to regulatory standards.

• Operational Oversight - lead, manage, and optimize day-to-day operations of the health center, ensuring services are delivered effectively and efficiently across all departments in support of the organizational mission and vision.
• Interdepartmental Coordination - lead and mentor the leadership team to ensure they have the tools and resources to work efficiently with each other, their employees, and organizational partners.
• Strategic Planning & Implementation - work closely with leadership team to align operational strategies with organizational goals to be met in a fiscally responsible and patient-centered manner; lead the implementation of key initiatives to improve patient care, operational workflows and service delivery.
• Project & Budget Management - lead planning and execution of key projects and strategies, ensuring timelines, budgets, and resources are managed effectively to achieve desired outcomes.
• Regulatory & Compliance Adherence - lead efforts to maintain departmental adherence to compliance protocols, reporting any potential issues to the Corporate Compliance Officer as needed; adhere to organizational rules, regulations, and policies, including but not limited to the AHC Code of Conduct and compliance policies.
• Leadership & Development - lead, mentor and develop a team of departmental and operational staff, fostering a culture of excellence, accountability and professional growth; perform annual evaluations for direct reports, providing feedback and setting goals.
• Professional Development & Engagement - attend or participate in departmental and organizational meetings as required; represent the organization at state and national learning initiatives, conferences, and industry meetings to stay informed of emerging trends, best practices and updates related to healthcare operations.
• Exercise discretion and strict confidentiality of protected health information and safeguard all patient-related information at all times.
• Prepare and execute presentations to large groups.
• Accept and perform other job-related special projects, duties and responsibilities as required.

• Possesses the ability to secure transportation to allow for reliable and timely work attendance, including when business is required to be conducted at sites other than the primary worksite; may require a personal vehicle, current State of Michigan driver's license, and automobile insurance.
• Clinical licensure preferred (e.g., RN, CMA).
• Brings advanced operational leadership expertise, supported by a related bachelor's degree or equivalent advanced experience in operations management.
• Applies healthcare, ambulatory care, or clinical knowledge to guide effective operational decisions and stakeholder engagement.
• Leads collaboratively across diverse teams, demonstrating sound judgment, tactful communication, and effective problem-solving.
• Leverages Microsoft Office and other software and data analytics tools to translate complex information into clear, actionable insights for leaders and stakeholders.
• Develops executive-ready…