Strategic Account Manager

Strategic Account Manager

Location:

Alpena, MI Company:
Amos Mfg., Inc. Job Type: Full-Time, On-Site

Amos Mfg., Inc. is a U.S.

-based manufacturer of industrial shredding and separation equipment with more than 40 years of experience serving customers across North America and around the world. We design and build durable, reliable equipment that helps organizations improve material recovery, reduce waste, and achieve operational efficiency. Our commitment to quality, innovation, and customer success has established Amos Mfg. as a trusted partner in recycling, waste processing, and material handling industries.

We take pride in delivering customized solutions that meet the unique needs of our customers while promoting sustainable resource management.

Amos Mfg. is seeking a Strategic Account Manager to build and strengthen relationships with current and prospective customers while driving long-term business growth. This role serves as a trusted advisor to customers by understanding their operational challenges, identifying opportunities for improvement, and recommending equipment and system solutions that support material recovery and landfill diversion goals. The ideal candidate is a relationship-focused professional with strong communication skills, a consultative sales approach, and the ability to collaborate effectively with both customers and internal teams.

• Develop and maintain strong relationships with strategic accounts and prospective customers
• Engage customers through phone calls, email, social media, virtual meetings, and in-person visits
• Conduct discovery conversations to understand customer needs, pain points, and operational objectives
• Identify new business opportunities and develop long-term account growth strategies
• Prepare and present customized proposals that demonstrate economic and environmental benefits
• Collaborate with engineering, product development, and field service teams to recommend customer-specific solutions
• Manage and maintain customer information, opportunities, and sales activities within CRM systems
• Represent Amos Mfg. at trade shows, conferences, and industry events
• Monitor market trends, recycling initiatives, sustainability practices, and regulatory developments
• Support contract discussions, project coordination, and customer follow-up activities
• Provide exceptional customer service throughout the sales and implementation process
• Travel as needed to meet with customers and support business development activities

• Strong verbal and written communication skills
• Relationship-building and customer engagement expertise
• Consultative and solution-based selling techniques
• Effective negotiation and influencing abilities
• Presentation and proposal development skills
• CRM software and digital sales tool proficiency
• Time management and organizational skills
• Problem-solving and critical-thinking abilities
• Professional networking and business development capabilities

• Industrial equipment, machinery, or manufacturing processes
• Recycling, waste management, and material recovery industries
• Sustainability initiatives and landfill diversion strategies
• Strategic account management principles
• Business-to-business sales processes and sales cycle management
• Customer relationship management systems
• Market trends and industry developments
• Equipment applications and operational improvement opportunities

• Translate customer challenges into practical equipment solutions
• Develop strategic account plans that support business growth
• Build credibility and trust with decision-makers and stakeholders
• Manage multiple customer accounts and projects simultaneously
• Collaborate effectively with technical and non-technical teams
• Analyze customer requirements and recommend customized solutions
• Communicate complex technical concepts in a clear and understandable manner
• Adapt to changing customer needs and market conditions
• Travel to customer locations, trade shows, and industry events as needed

• Experience in industrial equipment, manufacturing, recycling, waste management, or related industries
• Proven success in account management, business development, or consultative sales
• Experience working with CRM platforms and sales tracking tools
• Ability to develop and maintain long-term customer relationships
• Bachelor's degree in Business, Engineering, Marketing, or a related field preferred, or equivalent professional experience

• Competitive pay based on competency
• 100% employer-paid health insurance and HSA for employees
• Flexible paid time off and holidays
• 401(k) with employer matching
• Discretionary bonuses

We are excited to welcome new talent to our team! If you are passionate about what you do and are looking for a dynamic and supportive work environment, we encourage you to apply. Join us and be a part of a company that values innovation, collaboration, and professional growth. We look forward to seeing how we can succeed together.