Billing Research Specialist

Billing Research Specialist

Location: Alpharetta, GA – Local Candidates Only
Pay Rate: $24.50 per hour
Type: 6-month contract with possible extension

The Intersect Group is partnering with a well established organization within the financial services and asset management space that supports complex billing, invoicing, and payment operations for a nationwide customer base. The company is known for its collaborative culture, commitment to operational excellence, and investment in technology modernization initiatives. Employees enjoy a supportive team environment, flexible hybrid scheduling, and opportunities to contribute during a transformative period of growth and process improvement.

We are seeking an experienced Billing Research Specialist to join a high performing billing operations team. This role will play a critical part in ensuring billing accuracy, resolving invoice related discrepancies, and supporting financial controls across a complex customer environment.

The ideal candidate will leverage strong analytical and investigative skills to identify billing variances, research issues, reconcile accounts, and collaborate with internal and external stakeholders. This position offers the opportunity to make a direct impact on operational efficiency, customer satisfaction, and process improvement initiatives during a period of significant system and process transformation.

• Analyze daily and monthly billing data to identify trends, discrepancies, and variances
• Research and resolve client invoicing inquiries while identifying root causes and corrective actions
• Manage special billing reports and ad hoc billing requests for internal and external stakeholders
• Review, analyze, and process vendor invoices while ensuring compliance with payment terms
• Reconcile vendor statements and investigate outstanding balances or discrepancies
• Partner with Accounts Receivable, Sales, Operations, and leadership teams to resolve billing disputes and escalations
• Support client invoice audits by preparing documentation, reports, and detailed billing analysis
• Identify process improvement opportunities and recommend enhancements that improve billing accuracy and efficiency

• 5 to 7 years of progressive billing, invoicing, or revenue operations experience
• Advanced Microsoft Excel skills including Pivot Tables, Lookup functions, formulas, and data analysis
• Strong financial analysis, account reconciliation, and billing research experience
• Experience investigating billing discrepancies and resolving complex customer or vendor inquiries
• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
• Working knowledge of SQL and data querying tools preferred
• Strong attention to detail with the ability to identify trends, exceptions, and root causes
• Excellent communication, customer service, organization, and problem solving skills in a fast paced environment

• Hybrid work schedule with 3 days onsite and flexible remote days
• Collaborative and supportive team environment
• Opportunity to contribute during a large scale business and technology transformation
• Exposure to cross functional teams and executive stakeholders
• Ability to make a meaningful impact through process improvements and analytics