Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join an automotive organization in Alpharetta, Georgia on a contract-to-permanent basis. This role focuses on managing commercial accounts receivable activities, strengthening customer relationships, and supporting timely payment resolution across an assigned portfolio. The ideal candidate brings strong collections experience, sound judgment when addressing billing concerns, and the ability to communicate account status clearly to both internal teams and client contacts.

Responsibilities:

• Manage an assigned portfolio of commercial receivables and drive timely follow-up to improve cash collection results.
• Review short-paid and overpaid invoices, investigate discrepancies, and coordinate appropriate account corrections.
• Prepare regular account status updates that highlight aging trends, collection risks, and items requiring escalation to leadership.
• Research billing records and payment activity to resolve customer questions and support accurate account balances.
• Work directly with fleet contacts, account managers, and client payables teams to address payment issues while maintaining strong service standards.
• Record incoming payments such as checks, ACH, and wire transfers within established processing timelines and controls.
• Post miscellaneous cash and lockbox transactions accurately to ensure complete and current receivable records.
• Document collection efforts, client communications, and follow-up actions in company systems to support continuity and escalation.
• Partner with Finance, Sales, Client Services, and Operations teams to resolve account issues and support broader collection efforts.