Collections Specialist

Collections Specialist

Our client, a leader in the transportation and logistics industry, is looking for a detail-oriented Collections Specialist to manage a dedicated portfolio of customer accounts. This role owns the full collections cycle, from monitoring aging reports and resolving payment disputes to reconciling accounts and reducing overall risk exposure. It's a great fit for someone who enjoys problem-solving, building relationships across departments, and using strong Excel skills to dig into root-cause issues.

This position offers the chance to make a direct, measurable impact on cash flow while working in a collaborative, in-office environment four days a week.

Responsibilities:

• Manage a dedicated portfolio of customer accounts, sending statements and resolving outstanding invoices and delinquent balances
• Negotiate payment terms with customers and serve as the escalation point for payment disputes, write-offs, and account adjustments
• Audit aging reports and invoices for accuracy, partnering with internal teams to correct disputed charges and identify root causes
• Document collection activity in the AR system and maintain customer contacts in the collections tool while meeting productivity goals

Qualifications:

• High school diploma or GED required;
  Bachelor's degree or equivalent work/military experience preferred
• 1+ year of related experience in freight transportation, logistics, or accounting; billing, commercial AR, or cash application experience a plus
• Strong Excel skills (including V-LOOKUP) with the ability to analyze large volumes of data from multiple sources
• Excellent organizational, communication, and negotiation skills; bilingual ability a plus