Collections Specialist

Description

We are looking for a Collections Specialist to join an organization in Alpharetta, Georgia on a contract basis with the potential for a permanent role. This position focuses on managing accounts receivable activity, strengthening customer relationships, and supporting timely payment resolution across a commercial portfolio. The ideal candidate brings a strong understanding of collection practices, billing review, and cash application while working effectively with both internal teams and client contacts.

Responsibilities:

- Manage a portfolio of accounts by driving timely follow-up on outstanding balances and helping reduce delinquency exposure.

- Review short-paid and overpaid invoices, investigate discrepancies, and coordinate appropriate account corrections.

- Prepare regular account status updates that highlight collection progress, open issues, and items requiring escalation to leadership.

- Research historical billing and payment activity to resolve customer concerns and maintain accurate account records.

- Partner with sales, account management, client services, finance, and operations teams to support collection efforts and improve account outcomes.

- Apply customer payments accurately, including checks, wire transfers, and other incoming receipts, within established deadlines.

- Record miscellaneous cash and lockbox transactions after validating supporting details and account allocation.

- Respond to client questions related to billing and payments by recommending practical resolutions that balance service quality and company goals.

- Maintain detailed documentation of customer communications and account actions to support follow-up, reporting, and escalation needs.

Requirements - 2+ years of experience in collections, accounts receivable, or credit and collections roles.

- Background supporting commercial collections, with the ability to navigate customer payment issues and delinquent accounts.

- Working knowledge of billing, cash posting, account reconciliation, and collection processes.

- Experience investigating invoice discrepancies such as short payments, over payments, and unapplied cash.

- Proficiency with Oracle or similar financial systems used for receivables and payment tracking.

- Strong written and verbal communication skills for interacting with clients, payables teams, and internal business partners.

- Ability to analyze account activity, identify risk, and prioritize follow-up in a fast-paced environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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