Collections Specialist

Our client is hiring for a Collections Specialist in Alpharetta, GA. Our client, a leader in the transportation and logistics industry, is looking for a detail-oriented Collections Specialist to manage a dedicated portfolio of customer accounts. This role owns the full collections cycle, from monitoring aging reports and resolving payment disputes to reconciling accounts and reducing overall risk exposure. It's a great fit for someone who enjoys problem-solving, building relationships across departments, and using strong Excel skills to dig into root-cause issues.

This position offers the chance to make a direct, measurable impact on cash flow while working in a collaborative, in-office environment four days a week.

Manage a dedicated portfolio of customer accounts, sending statements and resolving outstanding invoices and delinquent balances

Negotiate payment terms with customers and serve as the escalation point for payment disputes, write-offs, and account adjustments

Audit aging reports and invoices for accuracy, partnering with internal teams to correct disputed charges and identify root causes

Document collection activity in the AR system and maintain customer contacts in the collections tool while meeting productivity goals

• High school diploma or GED required;
  Bachelor's degree or equivalent work/military experience preferred
• 1+ year of related experience in freight transportation, logistics, or accounting; billing, commercial AR, or cash application experience a plus
• Strong Excel skills (including V-LOOKUP) with the ability to analyze large volumes of data from multiple sources
• Excellent organizational, communication, and negotiation skills; bilingual ability a plus