Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join an organization in Alpharetta, Georgia on a contract basis with the potential for a permanent role. This position focuses on managing accounts receivable activity, strengthening customer relationships, and supporting timely payment resolution across a commercial portfolio. The ideal candidate brings a strong understanding of collection practices, billing review, and cash application while working effectively with both internal teams and client contacts.

Responsibilities:

• Manage a portfolio of accounts by driving timely follow-up on outstanding balances and helping reduce delinquency exposure.

• Review short-paid and overpaid invoices, investigate discrepancies, and coordinate appropriate account corrections.

• Prepare regular account status updates that highlight collection progress, open issues, and items requiring escalation to leadership.

• Research historical billing and payment activity to resolve customer concerns and maintain accurate account records.

• Partner with sales, account management, client services, finance, and operations teams to support collection efforts and improve account outcomes.

• Apply customer payments accurately, including checks, wire transfers, and other incoming receipts, within established deadlines.

• Record miscellaneous cash and lockbox transactions after validating supporting details and account allocation.

• Respond to client questions related to billing and payments by recommending practical resolutions that balance service quality and company goals.

• Maintain detailed documentation of customer communications and account actions to support follow-up, reporting, and escalation needs.