Operations Coordinator

Emerald is seeking a detail-oriented and organized Event Operations Coordinator to support the planning and execution of trade shows and events across Emerald’s portfolio. In this role, you will work closely with Event Operations Managers/Directors, internal teams, and external partners to assist with logistics, documentation, vendor coordination, and onsite execution, contributing to efficient operations and exceptional event experiences.

The Event Operations Coordinator supports pre-planning, onsite execution, and post-event wrap-up for multiple events annually. Successful candidates are proactive, adaptable, and comfortable working in fast-paced environments with overlapping deadlines. This role requires strong organizational skills, clear communication, and the ability to maintain a calm, solutions-focused approach when navigating challenges.

This position will report to our Alpharetta, GA office.

Event Planning, Coordination, and Evaluation Support

• Support Event Operations Managers with pre-show planning activities, timelines, and task coordination for assigned events.
• Assist in preparing agendas, materials, and follow-up items for pre-show and post-show meetings.
• Participate in weekly team meetings and share updates for assigned tasks and flag any issues.
• Assist with post-event operational assessments by collecting feedback, documenting issues, and supporting future planning efforts.

Budgeting & Financial Coordination

• Assist with tracking event budgets and expenses under the direction of Event Operations Managers/Directors.
• Support the collection and organization of invoices, deposits, and required financial documentation.
• Assist with post‑event reconciliation, auditing, and billing review for vendors and hotels as needed.
• Support vendor coordination by tracking contracts, service orders, schedules, and required paperwork.
• Assist with researching vendors and preparing recommendations for consideration by Operations leadership.
• Collect and manage vendor documentation, including certificates of insurance and required compliance materials.
• Coordinate ancillary vendors as directed, such as first aid, security, cleaning, and staffing support.

Floorplan, Logistics & Exhibitor Support

• Assist with maintaining exhibitor lists, floorplan updates, and data entry within event management systems.
• Support the preparation and distribution of exhibitor service manuals, forms, and logistical communications.
• Assist with booth approvals, exhibitor questions, and rule clarification under manager guidance.
• Support logistics planning related to signage, collateral, and onsite operational materials.

Sponsorship, Conference & Content Support

• Assist with sponsorship fulfillment by collecting logos, assets, and deliverables and tracking completion against requirements.
• Support meeting room logistics, speaker requirements, and conference session needs, including room setups and signage coordination.
• Assist with audio‑visual coordination and on‑site conference support as directed.

Onsite Execution Support

• Provide onsite operational support during move‑in, show days, and move‑out under the direction of Event Operations Managers/Directors.
• Assist with exhibitor, sponsor, speaker, and internal team needs onsite, escalating issues as appropriate.
• Support show floor operations by assisting with signage placement, meeting rooms, materials distribution, and logistics coordination.
• Help troubleshoot onsite issues while maintaining a professional, calm, and service‑oriented approach.

Post-Event Wrap-Up & Reporting

• Assist with post‑event documentation, including reconciling orders, organizing final materials, and supporting reporting needs.
• Support the collection of feedback and operational notes to inform continuous improvement and future events.

• Experience in event operations, meetings, hospitality, or related fields, with an understanding of event planning principles.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook;
  Smartsheet and A2Z experience a plus.
• Strong written and verbal communication skills.
• Ability to…